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澳大利亚消费者权利
澳大利亚有强大的消费者保护法律。以下��如何理解您的权利。
退貨與保固政策
所有零售商另外都受澳洲消費者法（ACL）約束，該法律提供不可排除的保證，涵蓋商品品質、使用目的適用性及與描述相符，且不受任何商店政策影響。「不喜歡即可退貨」政策屬自願性質，優於 ACL 的最低保障。資訊更新至 2026 年 6 月；依賴特定條款前，請直接向各零售商確認。
「不喜歡即可退貨」期限（圖例）：60 天以上約 30-60 天7 天（或無此政策）
| 類別 | 零售商 | 「不喜歡即可退貨」期限 | 商品狀況要求 | 購買證明 | 退款結果 | 主要排除項目 | 保固／瑕疵商品 | 最後更新 |
|---|---|---|---|---|---|---|---|---|
| Supermarket / Discount | Aldi | 60 days | Unused; change of mind accepted even without a strict reason | Preferred (receipt or bank statement acceptable) | Full refund or replacement | Food items (general ACL only); ALDI Specialbuys may vary | ACL applies. Bauhn/own-brand electronics: 60-day refund or replace for major failure. | 2026年6月1日 |
| Discount / General merchandise | Big W | 90 days | Unused, original and saleable condition and packaging, not expired | Required | Refund or exchange | Excluded products listed on website; marketplace items 30 days only | ACL applies. | 2026年6月1日 |
| Hardware / Home improvement | Bunnings | ~30 days | Unused, original packaging, resaleable condition | Required (photo ID if no receipt) | Refund via original payment method or store credit | Custom/tinted paint, cut-to-size materials, opened toiletries/pet products, special orders | ACL applies. "Perfect Plant Promise": 12-month replacement on garden plants. Claims handled at any store. | 2026年6月1日 |
| Pharmacy / Health / Beauty | Chemist Warehouse | 7 days | Sealed, unused, original packaging with all accessories | Required (receipt or tax invoice); no receipt = no refund | Refund to original payment method. No refund of original shipping for change of mind. | Medicines, baby formula, fragrances, vitamins/supplements, food, intimate products — no change-of-mind returns | ACL applies. Faulty/incorrect items: refund, replacement or repair; return shipping covered. | 2026年6月1日 |
| Supermarket | Coles | 30 days | Original condition; Coles-brand items accepted even if opened | Required for most items | Refund or replacement | Tobacco, gift cards, select perishables | ACL applies. "Try It, Love It" guarantee on own-brand products — full refund even if opened. | 2026年6月1日 |
| Electronics / Furniture / Appliances | Harvey Norman | No general change-of-mind policy | Relies primarily on ACL rights rather than a voluntary change-of-mind policy | Required | Varies by franchisee — generally repair, replacement or refund for faulty goods only | Change-of-mind returns not guaranteed; at franchisee discretion | ACL applies. Each store is an independent franchisee — policies may vary. | 2026年6月1日 |
| Furniture / Home furnishings | IKEA | 365 days (unopened)60 days (opened, selected items) | Unopened: full refund. Opened: 60-day test-and-try — clean, resaleable, with packaging. No modifications. | Required | Unopened → full refund. Opened → IKEA Returns Card (store credit); amount may be reduced by condition. | Food/drink, gift cards, custom-made products, items bought abroad. Policy tightened April 2026. | ACL applies. IKEA product guarantees vary by product (e.g. 25-yr on some furniture). | 2026年6月1日 |
| Electronics / Entertainment | JB Hi-Fi | 30 days | Unopened, sealed, unused, for personal use | Required | Refund or exchange | Opened headphones, opened software, digital content; strict no-returns once seal broken for some categories | ACL applies. Manufacturer warranties honoured in-store. Online purchases returnable in-store. | 2026年6月1日 |
| Discount / General merchandise | Kmart | 60 days (up to 365 for members on eligible items) | Unused, unworn, original packaging | Required | Refund or exchange | Excluded product list on website; marketplace items 30 days only | ACL applies. | 2026年6月1日 |
| Discount / General merchandise | Target (AU) | 60 days (365 for OnePass members) | Must be in sellable condition | Required | Refund or exchange | Excludes items not in sellable condition | ACL applies. | 2026年6月1日 |
| Supermarket | Woolworths | 30 days | Unused, original packaging, not within 2 days of expiry | Required (receipt or bank statement) | Store credit voucher (not cash) | Tobacco, gift cards, mobile phones, some perishables | Refund, replacement or repair under ACL. "Fresh or Free" guarantee on fresh food. | 2026年6月1日 |